Your Design Journey

We listen

Contact us by phone or using the contact us icons on our website for an initial chat regarding your project.
Arrange a free no-obligation design appointment at our showroom (or remotely via Skype or Zoom, if you prefer).
Answer a structured list of questions to ensure we capture every detail of what is important to you.
We discuss and agree a clear budget for your bathroom project.
We explain the dimensions we require and ask you to send these across along with photographs of the bathroom. If it is for a house build or extension, we ask you to share architect’s plans.
We ask you to share any Pinterest or Houzz boards which will aid us in understanding your tastes and design requirements.

Your designer then works on designing your bathroom with careful consideration to every element including products, tiles, paint colours, finishes to ensure a complete design solution.
We arrange Design Presentation where we present design, products and finishes for your project. This includes a Product Mood Board to offer clarity of how the products and finishes work together and as part of the design.
We arrange delivery of a finishes pack to your home so you can feel and touch the tiles & finishes we have agreed.
We finalise the design, products and finishes and present a final costing for your project including products and installation if required.
You sign a contract agreeing to all elements and make payment for the products.

Provide technical drawings including detailed plans and elevations to support the installation process by either your own installer or ours.
Agree the delivery date to site and order and store all products for your project until required on site.
We meet the installer to discuss every aspect of the design.

If you live in Sussex, Surrey or Kent, we can oversee the installation of your bathroom project.
Site visit on first day of works with the installer at your home to handover the designs, products and technical specifications on site.
Available by email or phone for any questions which may arise.
Final meeting at your home to sign off the works on completion of your project.*
You enjoy your beautiful new bathroom.

We are available for questions by email or phone at any time.
Installation is guaranteed by our installers for 2 years.*
Products are guaranteed for up to a lifetime and we personally help with warranty claims if required.

* Only available when working with our recommended teams of professional bathroom installers.